Privacy Policy

Last updated: 2 July 2026

This Privacy Policy explains how Two Minute Van Pty Ltd, trading as Vanute (“Vanute”, “we”, “us”), collects, uses, discloses and protects your personal information when you use the Vanute website and mobile app (the “Service”). Vanute is a peer-to-peer delivery marketplace operating in Melbourne and Victoria, Australia. By using the Service you agree to this policy.

Information we collect

We collect the following information:

• Account information — your name, email address, phone number and password, and the state/region you select.
• Driver information — for drivers: vehicle details and driver licence details.
• Location information — for drivers who go “Online”, we collect your device’s precise location, including while the app is running in the background, so we can match you to nearby jobs and show buyers live tracking. Location is only collected while you are Online and stops when you go Offline.
• Job information — pickup and dropoff addresses, item details and photos, and delivery status.
• Payment information — card payments for the Vanute service fee are processed by Stripe. We do not store your full card number; Stripe handles it securely.
• Usage and device data — basic technical information needed to operate and secure the Service.

How we use your information

We use your information to create and manage your account, match buyers with nearby drivers, enable live delivery tracking, process the service fee, provide customer support, keep the Service safe and secure, and comply with our legal obligations. Driver location is used solely to operate the delivery service.

How we share your information

We share information only as needed to run the Service:

• With other users — to complete a job, a buyer and their assigned driver see the information needed for the delivery (such as names, relevant addresses and, during an active job, the driver’s live location).
• Service providers — Stripe (payments), Google Maps (addresses and mapping), and Supabase (secure hosting and database).
• Legal — where required by law or to protect the rights, safety and property of users or Vanute.

We do not sell your personal information.

Data retention

We keep your information for as long as your account is active and as needed to provide the Service and meet legal requirements. You can ask us to delete your account and associated personal data at any time.

Your rights and choices

You can access and update your account details in the app’s settings. You can request access to, correction of, or deletion of your personal information by contacting us. Drivers can stop all location collection at any time by going Offline or by revoking the location permission in their device settings.

Security

Data is encrypted in transit. We use reputable providers and reasonable technical and organisational measures to protect your information, though no method of transmission or storage is completely secure.

Children

The Service is intended for people aged 18 and over and is not directed at children. We do not knowingly collect personal information from children.

Changes to this policy

We may update this policy from time to time. Material changes will be reflected by updating the date at the top of this page.

Contact us

Questions about this policy or your data? Email us at getvango@gmail.com.